What We Do?

We provide premium and 100% genuine smartphones, laptops, and accessories, ensuring unmatched quality, trusted authenticity, and exceptional performance  all tailored to give you the best technology experience.

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Yes. If you need to return a product, we can provide you with a prepaid return shipping label for a small fee, which will be deducted from your refund. In some cases, such as damaged or defective items, return shipping is free.

Absolutely. We allow exchanges for the same model in a different color or storage capacity, or for another product of equal or higher value. Exchanges must be requested within 7 days of delivery, and the item must be in its original condition with all accessories included.

All products must be returned in their original packaging, along with any accessories, manuals, and warranty cards. Items showing signs of use, physical damage, or missing components may be subject to a restocking fee or denied a refund. We recommend inspecting your device as soon as it arrives.

We offer a 7-day return policy for unopened or unused products. Opened items can be returned within 7 days if they are defective or not as described. Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the item.

The following items cannot be returned or exchanged:

Gift cards or store credits

Clearance or discounted items marked as “Final Sale”

Products with signs of use or physical damage

Custom or special-order products

TribalTech Team Members

Imliakum Pongen

Imliakum Pongen

Founder
Visionary behind our brand, leading every step from concept to launch. Passionate about delivering premium, authentic tech with a seamless shopping experience
Sowung Vashum

Sowung Vashum

Co-Founder
Key partner in shaping our journey, contributing ideas, strategy, and support to bring our premium tech vision to life